Thank you for shopping at jycult.com. This Refund and Return Policy explains the conditions and procedures for returns, exchanges, refunds, and related matters for purchases made through our website.

At Jinan Jiayue Culture Co., Ltd., we are committed to providing quality products, including general goods, yoga wear, yoga socks, and related items, while ensuring a clear and transparent shopping experience for our customers.

By placing an order on our website, you agree to the terms outlined in this Refund and Return Policy.

1. Return Eligibility

Customers may request a return if the product meets the following conditions:

• The return request is submitted within the applicable return period
• The product is unused and in its original condition
• The product remains in its original packaging when applicable
• All original accessories, tags, and included items are retained
• Proof of purchase or order information is available

Products that do not meet the return requirements may not be accepted.

2. Non-Returnable Items

For hygiene, safety, and product protection reasons, certain products may not be eligible for return, including but not limited to:

• Products that have been used, worn, washed, or damaged after delivery
• Products without original packaging or labels when required
• Items damaged due to improper use or handling
• Items that do not meet return conditions

For certain personal-use products, returns may be restricted to protect the health and safety of customers.

3. Return Request Process

To request a return, customers should contact us through the available contact methods provided on our website.

Please provide relevant order details, including:

• Order information
• Product details
• Reason for return
• Supporting information or photos if necessary

Our team will review the request and provide further instructions regarding the return process.

Customers should not send products back before receiving return instructions.

4. Return Shipping

Unless otherwise required by applicable laws or confirmed by us, customers may be responsible for return shipping costs.

Before returning any product, customers should ensure that:

• The package is securely packed
• The product is protected during transportation
• Return instructions are followed correctly

We are not responsible for products lost or damaged during the return shipment caused by improper packaging or shipping arrangements.

5. Product Inspection

After receiving a returned item, we may inspect the product to confirm that it meets the return requirements.

The return approval process may consider:

• Product condition
• Original packaging
• Usage status
• Completeness of included items

If the returned product meets the requirements, we will proceed with the applicable refund or exchange process.

6. Refund Process

Once a return is approved, refunds will be processed according to the applicable payment method and processing procedures.

Refunds may include:

• The eligible product purchase amount
• Other applicable amounts determined according to the specific situation

Shipping fees, additional charges, or other costs may not be refundable unless otherwise required or agreed.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

7. Exchanges

If you receive a defective, damaged, or incorrect product, please contact us through the available website contact methods.

After reviewing the situation, we may provide an appropriate solution, which may include:

• Product replacement
• Exchange arrangement
• Other reasonable assistance

Exchange availability may depend on product availability and specific circumstances.

8. Damaged or Incorrect Items

We carefully inspect products before shipment.

If you receive:

• A damaged product
• An incorrect product
• A product with quality-related issues

Please contact us with relevant order information and supporting details.

We will review the issue and provide assistance based on the specific situation.

9. Order Cancellation

Order cancellation requests should be submitted as soon as possible after purchase.

Once an order has entered processing, packaging, or shipping procedures, cancellation may not be possible.

If cancellation cannot be completed, customers may follow the return process after receiving the order if the product qualifies.

10. Late or Missing Refunds

If you have not received an expected refund, please consider:

• Checking your payment account again
• Confirming with your payment provider
• Allowing sufficient processing time

If the issue continues, please contact us through the available contact methods on our website.

11. Customer Responsibility

Customers are responsible for:

• Providing accurate order information
• Checking product details before purchase
• Following return instructions
• Ensuring returned products meet return requirements

Failure to follow the return procedure may result in delays or rejection of the return request.

12. Policy Updates

We may update this Refund and Return Policy from time to time to reflect changes in our products, services, or business practices.

Any changes will be posted on this page with the updated effective date.

Customers are encouraged to review this policy periodically.

13. Contact Us

If you have any questions regarding refunds, returns, exchanges, or order-related issues, please contact us through the contact information provided on our website.

We will make reasonable efforts to assist you and provide a smooth customer service experience.

Thank you for choosing jycult.com. We appreciate your support and are committed to providing reliable products and customer-focused service.